Fidium Fiber internet outages affecting Maine, other New England states

Maine and New England experience widespread Fidium Fiber outage

Maine, Vermont and New Hampshire residents were left without internet and phone service Thursday afternoon as the broadband provider Fidium Fiber suffered a network outage. The problem began around 3 p.m. local time, according to reports on the outage‑tracking site Downdetector, and was largely resolved by 5:45 p.m.

Customers in several Maine communities—including the Midcoast, Manchester, Portland, South Portland and Westbrook—were among the most affected. The Portland Conservatory of Music posted on Facebook that it had lost both internet and telephone service, a disruption that reverberated across businesses and households in the area.

FDium’s spokesperson, Kyle Thweatt, first acknowledged the issue at about 3:40 p.m., stating that the company was “experiencing technical issues.” He did not disclose the root cause of the problem, but assured that the company’s teams were working to restore services as quickly as possible. “Our teams are working to restore services and systems as quickly as possible,” Thweatt wrote in an email to the Portland Press Herald.

At approximately 5 p.m., Thweatt provided an update that the company was dealing with a network issue and was rerouting traffic in an effort to fully recover the network. He added that Fidium’s website and phone support had also been temporarily unavailable due to the surge of customer inquiries. “The site and Fidium’s phone support services are both back online,” he confirmed. “We are continuing to stabilize service and fully restore any remaining impacted customers.”

By 5:45 p.m., the outage had been lifted across the network, and Thweatt thanked customers for their patience. “We understand how disruptive an outage can be and appreciate our customers’ patience as we worked to restore service,” he said.

Customers who continued to experience problems were advised to restart their equipment or call Fidium Fiber’s customer support line at 1‑844‑434‑3486 for assistance.

The incident highlights the growing importance of reliable fiber‑optic service for both businesses and residents in New England. While Fidium Fiber has not yet identified the specific technical fault, the prompt communication from company representatives helped keep customers informed throughout the outage.