Complaints filed against Oxford County Homes in South Paris say customer orders were botched, contractors not paid

Manufactured‑home dealer in South Paris faces dozens of consumer complaints

South Paris, Maine – The Maine Attorney General’s office has received 11 consumer complaints against Oxford County Homes, a local manufactured‑home dealer, since August 2025, officials said on Thursday. The complaints allege that the company has failed to pay contractors, has not delivered homes as promised, and has left customers with structural defects or additional costs.

Oxford County Homes is located at 500 Park Street in South Paris. The business is owned by Alisha Berry and Dana Verrill, who have been in the industry for more than a decade. A spokesperson for the attorney general’s office, Danna Hayes, said the complaints span a range of alleged problems, from “non‑delivery of custom specifications” to “structural/electrical defects” and even possible fraud.

Customers’ stories

One of the more detailed complaints comes from Michelle Morin of Norway, who said she and her husband put a $10,000 deposit on a home in early 2024. They paid an additional $5,100 for a concrete pad and $900 for an appraisal. Morin, who withdrew the down payment from a 401(k), discovered a week before the scheduled July move that the home had never been ordered. “My house is still all packed up in boxes,” she told the press. She is still trying to recover the money she paid.

Another complaint, filed by the McCormick couple, details a longer ordeal. Meg McCormick, whose husband was diagnosed with lung cancer and forced to retire from the police force, said the company “delayed the delivery of a home multiple times.” The couple sold a $750,000 house the year before a manufactured home was supposed to arrive and ended up staying in a friend’s fifth‑wheel camper while the deal stalled. “It was a nightmare,” she said. “Life was basically a living hell with no end in sight of improving and we were struggling with where to go from here.” She added, “Alisha put us in this position.”

After the delay, the couple bought a home from another builder but still had to pay Oxford County Homes to terminate the original contract. They say the cost forced them to spend their life savings and prevented them from securing financing elsewhere.

Other customers have reported receiving homes with incorrect door sizes, missing or wrong‑color paint, and costs that exceeded quoted amounts. A contractor in Waterford, Wilson Excavating, claims the company owes it about $10,000 for completed excavation work after the contractor’s equipment was used without proper payment.

Company response

Michael J. Conley, a Portland‑based lawyer representing the business, said in an email that Berry and Verrill “take pride in their work and value the trust of every customer.” He added that Berry “remains committed to resolving any concerns fairly and in the appropriate forum.” Berry declined to comment in the media.

Attorney General’s stance

The Maine attorney general’s office is offering a free mediation service for consumers who have disputes with businesses. The service provides information about consumer rights under Maine law and attempts to resolve specific conflicts. The office monitors complaints that may indicate widespread violations and may file suit if a pattern of deceptive or unfair practices emerges.

The attorney general’s office has not yet released an update on whether it is investigating the specific complaints or has taken any enforcement action against Oxford County Homes.

Local reaction

Residents of South Paris and Norway who have used Oxford County Homes or are familiar with its operations are divided. A small group of customers, including the Durgin family, stood outside the dealership on September 16 to support Morin’s legal fight, holding signs and offering statements of support.

While the company’s attorneys maintain that they are acting within the law, the mounting complaints have prompted the state office to keep a close eye on the business. Whether the agency will bring formal charges or the company will settle the disputes remains to be seen.

For consumers who have had similar experiences with manufactured‑home dealers, the Maine attorney general’s website provides a list of resources and a link to file a complaint. The state’s consumer‑protection unit continues to track reports of deceptive practices across the state and is prepared to act if necessary.